Grievance Redressal Policy

At Upnivaa Fintech Private Limited, we are committed to providing transparent, fair, and efficient customer service. This policy outlines the mechanism for addressing customer grievances and ensuring their timely resolution.

1. Objective

The objective of this policy is to ensure that customer complaints and concerns are handled promptly, efficiently, and in a fair manner.

2. Grievance Redressal Mechanism

• Customers can raise their complaints through our website contact form, via email, or by calling our customer support team.
• All grievances will be acknowledged within 48 hours of receipt.
• A resolution will be provided within 7 working days of acknowledgment.

3. Contact Details

Grievance Officer:
Upnivaa Fintech Private Limited
Email: [email protected]
Phone: +91 84473 70897
Address: [Add your company address here]

4. Escalation Matrix

If your issue remains unresolved after contacting the Grievance Officer, you can escalate the matter to higher authorities or governing financial bodies as per applicable laws.

Last Updated: 10/11/2025