Grievance Redressal Policy

1. Objective

The objective of this policy is to ensure that customer complaints and concerns are handled promptly, efficiently, and in a fair manner.

2. Grievance Redressal Mechanism

• Customers can raise their complaints through our website contact form, via email, or by calling our customer support team.
• All grievances will be acknowledged within 48 hours of receipt.
• A resolution will be provided within 7 working days of acknowledgment.

3. Contact Details

4. Escalation Matrix

If your issue remains unresolved after contacting the Grievance Officer, you can escalate the matter to higher authorities or governing financial bodies as per applicable laws.

Last Updated: 26/12/2025