Any complain can be registered through:
Mail: [email protected]
Mobile Number: 02245297300

We are committed to resolving your queries/issues within 7 working days.
If you do not hear from us within this time, or you are not satisfied with our resolution of your query then you may contact us through:

Mail id: [email protected]

If you are not satisfied with the resolution provided at level 1 within 3 working days,

then you may post your complaint to the Head of Customer Experience at

Mail ID: [email protected]

Alternatively, the customers may write to The Head of Customer
Experience at:
5th Floor, B2 Cerebrum IT Park, Kumar City
Kalyani Nagar
Pune, Maharashtra
Pin-411014

If you are not satisfied with the resolution provided at level 2 within 5 working days, then you may post your complaint to the

National Manager - Service at
Mail ID: [email protected]
Alternatively, you may write to National Manager - Service at:
5th Floor, B2 Cerebrum IT Park, Kumar City
Kalyani Nagar
Pune, Maharashtra
Pin-411014

In case of non-redressal of the complaint to your satisfaction, within 15 working days from the above-mentioned matrix, you may approach the National Housing Bank at the address given below in the prescribed format available at link

https://grids.nhbonline.org.in/(S(tq0cgntl2llup25jwcv33kq3))/default.aspx

Department of Supervision (Complaint Redressal Cell)
National Housing Bank
4th Floor, Core-5A, India Habitat Centre
Lodhi Road
New Delhi- 110003

https://grids.nhbonline.org.in/
www.nhb.org.in